Returns & Refunds
At Vintage Coins, we want you to be confident in every purchase. If you are not satisfied with an eligible collectible or numismatic coin, please contact us within 7 days of delivery to request a Return Authorization.
Return Eligibility
To qualify for a return:
- The item must be returned in its original condition.
- Certified coins must remain in their original, untampered PCGS, NGC, or other certified holder.
- All original packaging and documentation must be included.
- A Return Authorization must be obtained from Vintage Coins before the item is shipped back.
- Returns must be shipped using a trackable, fully insured shipping method.
Please do not send a return without contacting us first.
Bullion & Market-Priced Items
Due to fluctuations in precious-metal markets, bullion and other market-priced precious-metal products are final sale and are not eligible for return or cancellation once an order has been confirmed.
We may, however, be able to offer a buyback based on current market conditions.
Special & Custom Orders
Coins or products specially sourced, ordered, assembled, personalized, or obtained at a customer’s request are final sale and are not eligible for return unless the item received is incorrect or damaged.
Damaged or Incorrect Orders
If you receive an item that is damaged, incorrect, or materially different from what you ordered, please contact Vintage Coins within 24 hours of delivery.
We will work with you to arrange a replacement or return at our expense when the issue is the result of an error by Vintage Coins.
Return Shipping
Unless the return is due to an error by Vintage Coins or an item arriving damaged, the customer is responsible for return shipping and insurance.
Because collectible coins can be valuable, all returns must be fully insured and trackable while in transit.
Refunds
Once your return is received, it will be inspected to verify that it meets the return requirements.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to post the refund to your account.
Original shipping charges, expedited shipping charges, and other optional shipping fees are non-refundable unless the return resulted from an error by Vintage Coins.
Cancellations
Eligible non-bullion orders may be canceled before shipment by contacting Vintage Coins. Once an order has shipped, it cannot be canceled and must follow the applicable return process.
Bullion, market-priced products, and special/custom orders may not be eligible for cancellation.
Need Help?
For returns, refunds, or order questions, contact us:
Vintage Coins
Phone: 1-800-957-0079
Email: support@buyvintagecoins.net